Morgan
An AI tutor that operates a real ServiceNow instance alongside you
A tutoring product for ServiceNow certification, built around an AI persona that connects to the learner's own developer instance and works through tasks with them. Live, with real authentication (opt-in MFA, a guest trial that converts to a full account, proper account deletion) and a retrieval corpus behind every answer.
- Role
- Sole developer: architecture, retrieval, auth, product
- Certification tracks
- 29
- Retrieval corpus
- 514k chunks
- Status
- Live in production
The problem
ServiceNow certification study material tells you what to click. It cannot watch you do it, cannot tell you why your Business Rule did not fire, and cannot adapt when you are stuck. Meanwhile the platform itself is only learnable by using it, so any tutor that lives outside the instance is guessing at what the learner is actually looking at.
The approach
01
Put the tutor inside the instance
Morgan authenticates into the learner's own ServiceNow developer instance over OAuth and drives it through the platform's REST API: reading tables, creating records, and inspecting the learner's work. The tutoring happens against real state rather than a description of it.
02
Ground every answer in the docs
Answers are retrieved from a vector-indexed corpus built from the official documentation rather than generated from model memory alone. This is the difference between a tutor that is confidently wrong about a platform detail and one that can cite where the behaviour is defined.
03
Route models by job, not by default
Different parts of the product have genuinely different requirements. Grounded technical answers, conversational tone, and structured content generation each run on the model that suits them, which keeps quality high on the parts that matter and cost low on the parts that do not.
04
Treat accounts as a real product surface
Opt-in multi-factor authentication, and account deletion that properly erases or de-identifies user data rather than flipping a boolean. Verified end-to-end against the production database.
How it turned out
- Live at studywithmorgan.com in open beta: sign-up, guest trial, tutoring, and mock exams all working in production.
- Curricula generated and validated across the full ServiceNow certification track.
- Survived a breaking platform change: ServiceNow disabled Basic Auth for new developer instances mid-build, and the OAuth path became the only viable way in.
Morgan is an independent study tool. It is not affiliated with, endorsed by, or a product of ServiceNow, Inc.
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